Shipping & Order Processing
Our products are delivered in the following ways:
- Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.
- Flat Rate Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Doorstep Delivery may be available at a reduced Flat Rate; does not include assembly and you are responsible for bringing the items into your home.
Front Door Parcel Delivery
Standard Shipping
Front Door items ship from our warehouse and arrive within 4-5 business days of receiving your order. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
Next Day Shipping
For an extra charge of $26.00 per address, we can arrange for next day delivery to most destinations within the contiguous 48 states. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 4pm through Sunday will arrive on Tuesday.
Flat Rate Delivery
White Glove Delivery*
Your order will ship when all items in your order are available for delivery. Items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled. *Items that do not include full assembly are outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.
Doorstep Delivery
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge.
Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and will be applied in the Checkout Payment and Review page.
Gift Cards
Gift cards have slightly different rates and time frames from other products:
- Gift card available to ship UPS Next Day if order is placed by 9am PT Monday, December 23, 2024.
Deliveries to Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO)
Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.
Shipping Rates & Fees
Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees do not include gift wrap or surcharges that may apply to some items.
Front Door Parcel Delivery - Standard and Next-Day*
SHIPPING RATES - to contiguous 48 states
Order Total |
Standard Shippingarrives in 4-5 business days |
Next Day Shippingadd $26.00 to standard fee |
|---|---|---|
| Up to $15.00 | $5.95 | $31.95 |
| $15.01 - $25.00 | $7.00 | $33.00 |
| $25.01 - $45.00 | $9.50 | $35.50 |
| $45.01 - $65.00 | $12.95 | $38.95 |
| $65.01 - $90.00 | $16.00 | $42.00 |
| $90.01 - $125.00 | $19.00 | $45.00 |
| $125.01 - $200.00 | $24.00 | $50.00 |
| $200.00 - $300.00 | $29.00 | $55.00 |
| $300.01 & over | 10% | N/A |
*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home White Glove Delivery items, out of stock items, items on backorder, personalized/monogrammed items, items shipped directly from the manufacturer or for items shipped outside the contiguous 48 states. Please call 1.888.401.1900 for more information.
SHIPPING RATES - Alaska, Hawaii and U.S. Territories
Destination |
Standard Shipping |
Arrives |
|---|---|---|
| Alaska | Add $20 to standard fee | 5 business days |
| Hawaii | Add $20 to standard fee | 5 business days |
| U.S. Territories | Add $20 to standard fee | 10-15 business days |
White Glove Delivery - Unlimited Flat Rate
- White Glove Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order.
- Refer to the local/regional/national delivery zones table and rates tables.
- Available in the contiguous 48 states only.
Eligible items will show "White Glove Delivery" on the product page. Pool tables, pool and table tennis covers, foosball tables, and air hockey tables are not eligible for White Glove Delivery.
Distanceto your location |
Flat Rate ChargeOrders to $999 |
Flat Rate ChargeOrders over $999 |
|---|---|---|
| Local (0-50 miles) | $159 | $279 |
| Metro (51-99 miles) | $179 | $299 |
| Regional (100-199 miles) | $209 | $379 |
| National (200 miles + up) | $309 | $429 |
Delivery Timing
Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge.
Type of Item |
Delivery Timing |
|---|---|
| Non-Upholstered Furniture - within metro areas* | 7-10 business days |
| Non-Upholstered Furniture - outside metro areas* | 2-4 weeks |
| Quick-Ship Upholstered | 1-5 weeks |
| Special Order Upholstery | 8-10 weeks, or as otherwise indicated on the product page |
* Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.
Arranging Delivery
White Glove Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).
Doorstep Delivery - Reduced Flat Rate
Order Total |
Order TotalUp to $499 |
Order TotalUp to $999 |
Order TotalOver $999 |
|---|---|---|---|
| Local | $59 | $79 | $159 |
| Metro | $69 | $99 | $179 |
| Regional | $99 | $129 | $259 |
| National | $159 | $209 | $309 |
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing the item into your home. Assembly and packaging disposal is not included in Doorstep Delivery.
Destination |
Standard Shipping |
Arrives |
|---|---|---|
| Alaska | Add $20 to standard fee | 5 business days |
| Hawaii | Add $20 to standard fee | 5 business days |
| U.S. Territories | Add $20 to standard fee | 10-15 business days |
Gift Cards - Standard and Next-Day
Gift cards have slightly different rates and time frames from other products:
- Gift card available to ship UPS Next Day if order is placed by 9am PT Monday, December 23, 2024.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.
Order Processing
When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as drop shippers, who directly ship to customers.